We are now recruiting a Senior Client Advisor to join our Retail team in Amsterdam

Filippa K is a Swedish fashion house born in Stockholm and rooted in the 90s. Founded in 1993 by Filippa Knutsson, Karin Hellners and Patrik Kihlborg, the heritage label played an instrumental role in pioneering the now-iconic look of effortless Scandinavian minimalism. Today, Filippa K has become a household name with an international presence – offering a complete wardrobe of womenswear and menswear staples that are designed to last. In 2024, the brand began an exciting new chapter with the appointment of Anna Teurnell as Creative Lead. With stores in key European cities such as Amsterdam, Copenhagen and Berlin, an ecommerce presence in over 70 markets, and employees across Europe, Filippa K continues its journey of global expansion guided by a mission of mindful consumption.

As a Senior Client Advisor:
As a Senior Client Advisor for Filippa K you are a brand ambassador, and you always offer an outstanding customer experience. You love networking and building relationships and you value interactions over transactions. You support the Store Manager in motivating and coaching your team to secure customer excellence.  

Your responsibilities will include: 

• Create and maintain a superior customer experience 
• Recruit new clients
• Support the Store Manager in securing a profitable store operation
• Have the ability to build lasting relationships with customers and colleagues to extend the network
• Have the ability to work a flexible schedule which includes, evenings, weekends and holidays
• Is fluent in English, fluency in another language is a plus 
• Actively work on reaching and exceeding store goals and targets
• Be highly flexible and able to adapt to different customers.

And other duties that might be connected to the position.

We’re looking for someone who is: 

• Has excellent communication and social skills, both oral and written
• Works proactively towards ways to increase level of customer experience 
• Supports in implementing and creating well-functioning store processes
• Coaches and motivates his/her colleagues 
• Secures a high-level visual appearance and an accurate stock in the store
• Is part of a winning team
• Strives to seek, learn, and develop his/her knowledge 

The experience you’ll bring to the role is: 

• Experience in a customer centric environment
• Great networking and interpersonal skills
• Digital skills

The position is full-time and starts with immediate effect.

Welcome to apply before 22.12.2024

If this sounds like you and you’re interested in joining our team, please click below to apply. Please note that we are only able to handle applications through our website on an ongoing basis. Your application will be saved in our database, and we will contact you if we have any openings that suit your profile.

All are welcome to apply. As an equal opportunity employer, Filippa K makes decisions based on merit. We do not discriminate based on age, gender, gender identity or expression, orientation, religion, cultural background, nationality, marital status, or disability. Diversity is central to our way of doing business and is an asset at all levels of the organisation. We believe in a culture of shared values where every employee is empowered to take responsibility and initiative in order to improve our customer satisfaction and sustainable profits.