TEMPORARY DIGITAL CUSTOMER CARE ASSISTANT TO FILIPPA K HQ

Filippa K offers you a workplace where you develop in your area of expertise. We believe in teamwork, transparency and creativity. With 200 passionate global employees, we strive to remain at the forefront of the modern workplace. Our teams are proactive, dedicated, and synergetic across our Stockholm head office and global offices and stores. We offer flexible working hours, health and clothing benefits, accessible communication channels and personal development opportunities. By creating products that are designed to last, we’re working together to drive a movement of mindful consumption in the industry.  

 

Role Description

Filippa K is looking for an outstanding talented and service-minded individual with strong administrative skills but most importantly a genuine empathy for customers’ inquiries. The role is part time and your assignments will include customer contact through telephone, email, live chat and social media. Your assignments will include helping our customers from our online store, order management and be a part of deliver an overall excellent experience. Excellent customer service skills and enjoy for working in a fast pace are essential for this role.  You will learn about different aspects of our business while collaborating closely with other departments such as Ecommerce, Logistics and Marketing. This position is of crucial importance for our business. 

 

We´re looking for someone who will:

  • Deliver excellent service and support to customers by phone, email, livechatt and social media.
  • Be extremely customer focused and have a genuine interest in solving issues
  • Work proactive to decrease support errands by reporting, take actions and work closely with Ecommerce, Logistics and other departments. 
  • Manage orders, logistics and work in management systems. 
  • Understand and work by Filippa K’s values
  • The job may include working evenings.

 

We´re looking for someone who is:

  • Strong when it comes to communication skills both spoken and spelling
  • Outgoing and have a lot of energy 
  • Capable to have to multitask and be flexible 
  • Highly motiveted and driven, truly committed to your goals in preforming to your work

 

The experience you’ll bring to the role is:

  • Minimum 2 years documented experience within customer service 
  • Fluent in English both verbal and written
  • Addition languages highly meriting preferably German, or Dutch

 

This is a temporary part-time position – December 2020 until February 2021 – based at Filippa K Head office in Stockholm, Södermalm. 

If this sounds like you and you’re interested in joining our team, please click below to apply, no later than October 31. Please note that we are only able to handle applications through our website on an ongoing basis. Your application will be saved in our database, and we will contact you if we have any openings that suit your profile.  

Or, know someone who would be a perfect fit? Let them know!

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DESIGNED TO LAST

Our mission at Filippa K is to drive a movement of mindful consumption. Our teams work hard across all departments to create products and a community that is committed to slowing down the industry perspective from fast fashion to a slower, more permanent approach. We do this through encouraging new ideas and innovation in the world of sustainability.

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