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DIGITAL CUSTOMER SUPPORT ASSISTANT TO FILIPPA K HQ, STOCKHOLM

Filippa K is one of Scandinavian’s leading fashion brands, with a strong position within sustainability. Filippa K designs fashion collections for women and men, including shoes, bags & accessories. We are present in 70 markets around the world, through 50 brand stores and more than 600 premium retailers and department stores as well as our own e-commerce business. Filippa K has about 350 employees with a head office in Stockholm. Accessible communications, flexible working hours, health and clothing benefits, dedicated colleagues and development opportunities make us a modern and inspiring work place.

ABOUT THE ROLE
Filippa K is looking for a talented and service-minded individual with a strong sales focus, administrative skills, and empathy for customers’ inquiries. This job will provide you with a broad understanding of our business and your assignments will include daily customer contacts through telephone, email, live chat and social media

Your assignments will include daily customer contacts , handling order management and be a part of special projects. Excellent customer service skills are essential for this role. We think that you are passionate about Filippa K and always drive to improve and develop our consumers experience online. 

You will work within a department of crucial importance to our business and will learn about different aspects of our buisness while collaborating closley with other departments such as Ecommerce, Logistics and Marketing. 


Description

 As a customer care assistant you are expected to:

·      Deliver excellent service and support to customers from different channels by phone, email, livechatt and social media.

·      Be extremly customer focused and have a geniun interest in our customers experience.

·      Work proactive to decrease support errands by reporting , take actions and work closely with Ecommerce, Logistics and other deparments. 

·      Manage orders, logistics and work in managment systems. 

·      Understand and work by Filippa K’s values

·      The job may include working evenings 

WE THINK THAT YOU ARE:

·      Have a genuin outgoing and social personality

·      Passionated about Filippa K 

·      Strong communication skills both spoken and spelling

·      Capabillity to have to multitask and be flexible 

·      Highly motiveted and driven 

·      Addition languages higly meriting preferably German, or Dutch

 

REQUIREMENTS

·        Minimum 2 years of experience of working in a store or within customer service.

·        Fluent in English both verbal and written


The role will be located at our Headquarter in Stockholm at Filippa K HQ. 

The position is full time with start as soon as possible. 

Welcome to apply before 7/6-19.

Please note that our applications are handled ongoing throughout the process and that we only accept applications through our website.

For more information about the positions, please contact: 
Åsa Fehrm, Sales Operations Team Lead
asa.fehrm@filippa-k.se

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Department

Style, Simplicity and Quality.

The core values of Filippa K are Style, Simplicity and Quality. We apply these values to everything we do. From the design phase and the development of our collections to the ambience of our stores and the way in which we approach our customers, partners and one another. We strive to build a team of excellence that live by our core values. If you think you got what it takes let us know.

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